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¢éÍÁÙÅ·Õè»ÃÒ¡®à»ç¹ "ÊÁÒªÔ¡à·èÒ¹Ñé¹" ¢éÍÁÙŨÐà»Ô´à¼Â੾ÒÐÊÁÒªÔ¡à·èÒ¹Ñé¹ ÊÓËÃѺÊÁÒªÔ¡µéͧ·Ó¡Òà à¢éÒÃкº ¡è͹ ËÃ×Í
µéͧ¡ÒÃÊÁѤÃÊÁÒªÔ¡¡ÃسÒâ·Ã 02-085-9900 , 088-676-5233 ËÃ×Í ´ÙÇÔ¸Õ¡ÒÃÊÁѤÃáÅÐÍѵÃÒ¤èÒÊÁÒªÔ¡ä´é·Õè¹Õè |
| à¡çº»ÃÐÇѵÔäÇéã¹Ãкº | ¾ÔÁ¾ì |
| ¢éÍÁÙÅÊèǹµÑÇ |
| »ÃѺ»Ãا¢éÍÁÙÅàÁ×èÍ : | 6 ¾ÄÉÀÒ¤Á 2553 |
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| ËÒ§Ò¹¤ÃÑé§ÊØ´·éÒÂàÁ×èÍ : | 6 ¾ÄÉÀÒ¤Á 2553 | |
| ª×èÍ - ¹ÒÁÊ¡ØÅ : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ | |
| Çѹà¡Ô´ : | 16 Á¡ÃÒ¤Á 2517 | |
| ÍÒÂØ : | 50 »Õ | |
| ÊèǹÊÙ§ : | ÊèǹÊÙ§ : 168 «Á. ¹éÓ˹ѡ : 62 ¡ÔâÅ¡ÃÑÁ | |
| à¾È : | ªÒ | |
| ʶҹÐÊÁÃÊ : | ||
| ÊÑªÒµÔ : | ä·Â | |
| ÈÒÊ¹Ò : | ¾Ø·¸ | |
| ʶҹÐÀÒ¾·Ò§·ËÒà : | Exempted |
| ¢éÍÁÙÅ㹡ÒõԴµèÍ |
| ÍÕàÁÅì : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ |
| ·ÕèÍÂÙè : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ |
| ࢵ (੾ÒСÃا෾) : | ´Í¹àÁ×ͧ, ËÅÑ¡ÊÕè |
| ¨Ñ§ËÇÑ´ : | ¡Ãا෾ÁËÒ¹¤Ã |
| ÃËÑÊä»ÃɳÕÂì : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ |
| â·ÃÈѾ·ì : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ |
| Á×Ͷ×Í : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ |
| Fax : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ |
| ¤ÇÒÁ¾ÃéÍÁ㹡ÒÃàÃÔèÁ§Ò¹ |
| ¾ÃéÍÁ·Ó§Ò¹ : | àÃÔèÁ·Ó§Ò¹ä´éàÅ |
| ʶҹСÒ÷ӧҹ : | ÇèÒ§§Ò¹ |
| »ÃÐÇѵԡÒÃÈÖ¡ÉÒ |
| »Ñ¨¨ØºÑ¹ : | ¨º¡ÒÃÈÖ¡ÉÒáÅéÇã¹»Õ ¾È. 2541 |
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| ÃдѺ¡ÒÃÈÖ¡ÉÒ : | »ÃÔÒµÃÕ |
| ª×èÍʶҹÈÖ¡ÉÒ : | Mahanakorn University of Technology |
| ÇزԡÒÃÈÖ¡ÉÒ : | Bachelor (B. Eng.) |
| ÊÒ¢ÒÇÔªÒ : | Computer Engineering |
| à¡Ã´à©ÅÕè (GPA.) : | 2.42 |
| 2 ¡ÒÃÈÖ¡ÉÒ¡è͹˹éÒ | |
| ÃдѺ¡ÒÃÈÖ¡ÉÒ : | »ÇÊ. |
| ª×èÍʶҹÈÖ¡ÉÒ : | ajamangala Institute of Technology |
| ÇزԡÒÃÈÖ¡ÉÒ : | Diploma |
| ÊÒ¢ÒÇÔªÒ : | Computer Technical |
| à¡Ã´à©ÅÕè (GPA.) : | 2.5 |
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| ÊÒ¢ÒÇÔªÒ·Õèä´éÈÖ¡ÉÒÁÒ : | ªèÒ§ÍÔàŤâ·Ã¹Ô¤/ªèҧ俿éÒ/ªèÒ§¤ÍÁ¾ÔÇàµÍÃì |
| »ÃÐàÀ·§Ò¹·Õèʹ㨠: | 1. â»Ãá¡ÃÁàÁÍÃì/¤ÍÁ¾ÔÇàµÍÃì/IT |
| µÓá˹觧ҹ·Õèʹ㨠: | 1. IT Manager 2. IT Support 3. Photographer |
| ÅѡɳЧҹ·Õèµéͧ¡Òà : | §Ò¹»ÃÐ¨Ó (Full Time) §Ò¹¹Í¡àÇÅÒ (Part Time) §Ò¹ÍÔÊÃÐ (Freelance) |
| ÃдѺà§Ô¹à´×͹·Õèµéͧ¡Òà : | äÁèÃкبӹǹ |
| »ÃÐÇѵԡÒ÷ӧҹ |
| »ÃÐʺ¡Òóì·Ñé§ËÁ´ : | 10 »Õ |
| 1. »ÃÐʺ¡Òóì·Ó§Ò¹ | |
| àÃÔèÁ¨Ò¡ : | ¾ÄȨԡÒ¹ 2549 ¶Ö§ ÁԶعÒ¹ 2552 |
| ºÃÔÉÑ· : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ |
| ·ÕèÍÂÙèºÃÔÉÑ· : | Thaisummit Tower |
| µÓáË¹è§ : | IT Manager |
| à§Ô¹à´×͹ : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ ºÒ· |
| ÅѡɳЧҹ·Õè·Ó : | Ensure that all applications, software, hardware and configurations are in line with corporate policies and standards. Develop and adapt new technology to support users. Managing and supporting systems, application and tools for operation team. Maintain a departmental knowledge base of all pertinent information and known issues. Regularly, critically review processes and procedures with a view to improving quality, productivity, efficiency and/or effectiveness across all aspects of the operation and the company as a whole. Ensure system, applications, tools and infrastructure are compliantly planned and implemented with the company global platform, technology and business needs. Leading, managing and running the system team. Develop and improve system training program. Define, report, monitor, and improve Key Performance Indicators. Manage & control of all IT facilities, technical service support to improve SLA of applications support including manage the new application & project to support business. Manage service quality from outsourcing vendors and subcontractors including contract management, pricing negotiation and deliverable management. Ensure delivery of proactive management of all application support services including monitoring of service and performance metrics, incident and root cause analysis. Analyzing, investigating and solving technical problems associated with ERP applications and recommending improvements in order to minimize disruptions to the organization's ERP systems. |
| 2. »ÃÐʺ¡Òóì·Ó§Ò¹ | |
| àÃÔèÁ¨Ò¡ : | ÊÔ§ËÒ¤Á 2547 ¶Ö§ ¡Ñ¹ÂÒ¹ 2549 |
| ºÃÔÉÑ· : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ |
| ·ÕèÍÂÙèºÃÔÉÑ· : | Thaisummit Tower |
| µÓáË¹è§ : | Application support |
| à§Ô¹à´×͹ : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ ºÒ· |
| ÅѡɳЧҹ·Õè·Ó : | Manage Application Support (L2) team. Problems follow up and solving about application on Hutch mobile, Hutch shop application, head office application (People soft, single view, Business Object (BO), Epos, Oracle, Star Team, Post Sale Support System, Remedy, SMSC etc.) Work with support providers to analyze root cause and provide permanent fix or workaround. Monitor application & provide work-around solution to make system operate smoothly. Manage production issues to provide service with agreed SLA. Provide answer or recommendation to end-user when any questions on responsible applications. Managing application support customer relationships with regular status reporting and issue resolution. Ensure delivery of service and incident communication facilitation, troubleshooting of problem areas in collaboration with third parties, service trend analysis, status and value proposition reporting. Prepare analyzing reports for all incident and problem base on information on customer service and support system. |
| 3. »ÃÐʺ¡Òóì·Ó§Ò¹ | |
| àÃÔèÁ¨Ò¡ : | Á¡ÃÒ¤Á 2546 ¶Ö§ ¡Ã¡®Ò¤Á 2547 |
| ºÃÔÉÑ· : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ |
| ·ÕèÍÂÙèºÃÔÉÑ· : | Thaisummit Tower |
| µÓáË¹è§ : | Helpdesk |
| à§Ô¹à´×͹ : | ÊÁÒªÔ¡à·èÒ¹Ñé¹ ºÒ· |
| ÅѡɳЧҹ·Õè·Ó : | Provide technical and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts. Follow standard Helpdesk Operating Procedures. Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Contact Information. Deliver Helpdesk operations services to archive SLA. Provides Helpdesk and Field Assist operations daily & weekly report. Provides and update hardware & software inventory diagnose and resolve technical hardware and software issues. Identify and escalate situations requiring urgent attention. Rack and route problems and requests and document resolutions. Responsible to provide help and advice to customer base on IT product and services. Communicate to customer and internal support team by telephone, email or face to face. Handling customer complaints or any crises, such as system down or security issues. Keeping accurate records of discussions or correspondence with customers.ÿÿÿÿÿ Responsible to developing feedback or complaints procedures. Responsible to developing customer service policies and standards for support team. Learning about products or services and keeping up to date with any changes. Provides front line customer support, serves, as primary liaison for front line customer support when needed. Follow up on open trouble tickets. Ad-Hoc IT related project coordination. Serves as help desk specialist receiving, prioritizing, assigning and resolving user calls as needed. |
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| 1. »ÃÐÇѵԡÒý֡ͺÃÁ | |
| àÃÔèÁ¨Ò¡ : | àÁÉÒ¹ 2553 ¶Ö§ àÁÉÒ¹ 2553 |
| ʶҺѹ : | The Enterprise Resources Training |
| ËÅÑ¡Êٵà : | Windows server 2008 |
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| ¤ÇÒÁÊÒÁÒö㹡ÒâѺ¢Õè : | ö¹µì , | ||
| ÂÒ¹¾Ò˹ÐÊèǹµÑÇ : | ö¹µì , | ||
| ¤ÇÒÁÊÒÁÒö¾ÔàÈÉÍ×è¹æ : | ¶èÒÂÀÒ¾ ªÁ¼Å§Ò¹·Õè http://bananapix.multiply.com/ | ||
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